Support
Need a hand—or a better question?
Most answers are below. For anything else, a real person reads support email — no ticket maze, no bot.
FAQ
Common questions
Eight things people ask most. Pull the one you need.
How do I start a session?
Choose a level or themed pack, select the energy and session length, leave out any topics that don’t fit tonight, and draw the cards.
Can either person skip a question?
Yes. Use “Pass this card” at any time. No explanation is required.
How does two-phone pairing work?
One person creates a six-character couple code in Settings and shares it. The other enters the same code. Pairing gives both phones the same daily card; with cloud sync available, each person submits privately and the answers reveal after both have answered.
Why is sync unavailable?
Confirm both devices are online, use the same pair code, and are running the latest build. Local pass-the-phone sessions continue to work without cloud sync.
How do I turn on App Lock?
Open Settings and enable App Lock. The installed iPhone app uses Face ID, Touch ID, or the device passcode supported by the device.
How do reminders work?
The optional daily reminder is scheduled locally for 8:00 PM. It contains no question or answer text and can be disabled in Settings.
How do I export or delete my data?
Use the data controls in the app’s History area. Export creates a JSON archive. Delete permanently removes local Fated Truths data from that device.
Is Fated Truths therapy?
No. It’s a conversation game. Its prompts and pattern summaries are reflective tools, not professional advice, diagnosis, or compatibility scoring.
About your data in a support email. Please don’t paste intimate answer text into a support request unless you intentionally want it included so we can help. Most issues can be solved without it — describe what happened instead.